Isaac Heiner
Education
Bachelor of Applied Science – Business Management
Ensign College, Salt Lake City, Utah Jan 2025 – Apr 2026
Certificates: Digital Marketing, Small Business Management & Entrepreneurship
- Content Creation
- Marketing Strategy
- Digital Search Marketing
- Entrepreneurship
- New Venture Creation
- Management Skills
Studied Business Management
Brigham Young University – Idaho, Rexburg, Idaho Sep 2022 – Dec 2024
Experience
Intern – Rockwell Property Management
Centerville, Utah | Sep 2024 – Dec 2024
- Managed tenant relations across 5–10 properties, coordinating with managers to enhance retention.
- Conducted weekly showings, explaining requirements and guiding prospects through leasing.
Customer Service Rep – Clear Insights
Rexburg, Idaho | Nov 2023 – Apr 2024
- Resolved 75+ inquiries daily, achieving high satisfaction through prompt, effective support.
- Directed surveys for 2–3 clients, analyzing feedback to assess service impact.
Customer Service Rep – Squeeze Media
Rexburg, Idaho | Mar 2023 – Jun 2023
- Converted leads into sales, exceeding targets by nearly 25% using strategic engagement.
Missionary – Church of Jesus Christ of Latter-Day Saints
Texas & Louisiana | Aug 2020 – Aug 2022
- Improved retention through follow-ups and phone outreach.
- Taught gospel principles to over 100 individuals, guiding toward baptism and community growth.
- Led 15+ service projects, including food distribution and storm recovery efforts.
Skills
Leadership
Adaptability
Decision Making
Critical Thinking
Communication
Quick Learner
Customer Focus
Teamwork
Empathy
